CONDITIONS OF RETURN AND REFUND
ARTICLE 8: GUARANTEE – RETURNS – REFUNDS – WITHDRAWAL
The articles supplied by our brand are new and guaranteed against any defect. They are identical to those of the traditional trade and come from all the publishers and suppliers listed.
If an item is defective or does not conform, the buyer has 15 working days, from receipt of the items, to request an exchange or a refund. If the fifteen (15) day period normally expires on a Saturday, Sunday or public holiday, it shall be extended to the next working day.
The customer must return the new or unused items in their entirety and in their original packaging, intact, accompanied by any accessories, instructions for use and documentation (in their original cellophane packaging imperatively and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to our customer support (description and photos attached).
In case of exercising the right of withdrawal, our brand is obliged to reimburse the sums paid by the customer, free of charge, with the exception of the return costs. The refund is due within a maximum of 14 working days from the date of receipt of the returned package(s).
The return shipping costs remain at your charge.
In the case of a refund, we guarantee that it will be made within 14 days or less from the date of receipt of the returned package. No cash on delivery will be accepted, whatever the reason.