Privacy Policy

ARTICLE 1 – IDENTITY OF THE CONTROLLER

Contact details: info@customer-helpcenter.com

Additional information: See legal notice.

ARTICLE 2 – PERSONAL INFORMATION COLLECTED

When you make a purchase from our shop, as part of our buying and selling process, we collect the personal information you provide, such as your name, address and e-mail address.

When you browse our shop, we also automatically receive the Internet Protocol (IP) address of your computer, which enables us to obtain more details about the browser and operating system you are using.

E-mail marketing (where applicable): With your consent, we may send you emails about our shop, new products and other updates.

ARTICLE 3 – PROCESSING CARRIED OUT

Customer account/Sales management

Data concerned by the processing

Data relating to identification, payment methods used, transaction and services subscribed to

Purpose of the processing

The purpose of the processing is :

Management of the contractual relationship
Keeping the accounts
Carrying out statistics
Carrying out satisfaction surveys and customer studies
Management of complaints, after-sales service, guarantees 
Management of complaints,
Management of personal rights
Legal basis for processing

Performance of a contract (Article 6.1.b of the GDPR)

Legitimate interest (Article 6.1.f), namely maintaining the security of our website.

Compliance with a legal obligation (Article 6.1.c of the GDPR)

Retention period

Duration of the contractual relationship.

Length of time required to meet accounting and tax obligations.

Duration of the applicable limitation period.

Recipients

Internally, the departments responsible for customer management.

Externally, accounting and IT service providers, the administration.

Newsletter (information letter)

Data concerned by the processing

Identification data; subscription date; statistics.

Purposes of the processing

The purpose of the processing is to enable canvassing operations

Legal basis for processing

Consent (Article 6.1.a of the GDPR)

Legitimate interest (Article 6.1.f) for similar products and services

Retention period

Until withdrawal of consent or 3 years from the last contact

Recipients

Internally, the departments responsible for communication and marketing.

Externally, IT and routing service providers

Contact form

Data concerned by the processing

Identification data; date and purpose of the request; follow-up; statistics;

Purposes of the processing

The purpose of the processing is to respond to your requests.

It allows: the reception of the requests addressed, the management of the follow-up given to these requests, the realization of statistics.

Legal basis for processing

Consent (Article 6.1.a of the GDPR)

Execution of a pre-contractual or contractual measure (Article 6.1.b of the RGPD)

Retention period

2 years from the last contact.

Duration of the contractual relationship increased by the duration of the applicable statute of limitations for customers.

Recipients

Internally, the departments responsible for processing your request.

Externally, IT service providers

On-line navigation (cookies)

Data concerned by the processing

Navigation data, duration of your visit, technical information (IP address, browser used, etc.)

Purposes of the processing

The purpose of the processing is: to enable the site to function, to improve the interactivity of the site (services offered by third party sites such as sharing buttons), to display appropriate content according to the device used.

Legal basis for processing

Legitimate interest (Article 6.1.f), namely the operation of the site.

Consent (Article 6.1.a of the GDPR)

Duration of storage

13 months

Recipients

Internally, the departments in charge of communication.

Externally, IT service providers

Commercial and marketing prospecting actions

  • Data concerned by the processing

    Identification data; subscription date; statistics.

    Purpose of the processing

    The purpose of the processing is to enable canvassing operations

    Legal basis for processing

    Consent (Article 6.1.a of the GDPR)

    Conservation period

    Until withdrawal of consent or 3 years from the last contact

    Recipients

    Internally, the departments responsible for communication and marketing.

    Externally, IT and routing service providers

    Management of the website

    Data concerned by the processing

    Identification data; navigation data; data relating to the management of publications; data relating to the management of technical services; audience statistics.

    Purposes of the processing

    Preparation and publication of content. Putting contact forms online. Technical administration. Management of site security. Statistics.

    Legal basis for processing

    Legitimate interest (Article 6.1.f), namely the operation of the website

    Duration of storage

    Publications : Until the publication is withdrawn.

    Service providers: 5 years after the end of the contract with the service providers.

    Logs: 6 months maximum

    Recipients

    Internally, the departments responsible for managing the website.

    Externally, service providers: third-party application maintenance, hosting, domain name registry.

    Management of social accounts

    Data concerned by the processing

    Data visible on the platforms of the social networks concerned

    Purposes of the processing

    Technical administration of accounts; interactions with users of social networks; statistics.

    Legal basis for processing

    Legitimate interest (Article 6.1.f), i.e. management of social networks

    Retention period

    The time of existence of the social network account

    Recipients

    Internally, the departments in charge of the management of social networks.

    Externally, the service providers in charge of the management of social networks.